4 of 6 milestones at or above target. Refunds is the outlier — 8 points short, driven by 11 vendor refunds past 96 hrs.

1. 14:18
   3 orders past purchase window

   Latest Ship Date minus IN→UAE transit has elapsed. Escalated to team lead — cancel or procure urgent.

2. 12:52
   Unmapped SKU · 1h 40m in queue

   Noon UAE SG (SGNoon) order NAEH60012345 — no Master SKU for ASIN B0D2K9QX1P. Not purchasable until mapped.

3. 11:05
   FBA inward discrepancy

   Amazon US IGECOM — shipped 60, inwarded 56 on PO IGECOM-2026-0142. Tracking to zero; 4 units flagged Amazon-lost.

4. 09:40
   Refund SLA breach · 11 vendor refunds

   Past the 96-hr target, AED 12,940 exposed. Finance manager auto-notified.

5. 08:26
   Duplicate delivery detected

   EDD-breach reorder and original both delivered on 403-9312876-7712345. Return request auto-raised.

6. 07:11
   Loss-purchase blocked · 4 orders

   Amazon.in price exceeded the pricing-file ceiling. Routed to manual purchase for review.

7. 05:48
   Charged-vs-expected gap · customs

   Broker filed HS 9503.00 against a mapped 9504.90 on GPR/2026/0091 — INR 30,700 over-recovered. Disputed.

8. 06:02
   Pre-alert sent

   Break Bulk BB-IN-2231 — 48 items, mother AWB DHL 4218 9930 21 — arriving UAE Office tomorrow.

9. 04:30
   Tally sync complete

   312 Master SKUs pushed on B2B fulfilment overnight — SUNARK 214, SGECOM 71, IGECOM 27.